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This topic has been translated from a Chinese forum by GPT and might contain errors.Original topic: TiDB 社区-技术问题互助指南
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username: Billmay表妹
[About TiDB Community]
The TiDB community is a platform for sharing and learning, established by developers, users, contributors, and partners within the TiDB ecosystem. Here, we can freely express ourselves and assist each other with technical issues.
Many members’ connection with the community begins with a technical question. How can we engage in the most effective technical exchanges and learning on this large platform? Below is a step-by-step guide.
[Technical Issue Interaction Guide]
1. How to Learn TiDB?
- Documentation (Reading the documentation thoroughly before using TiDB will help you avoid 50% of the pitfalls)
- Blog (Here you can find the latest, best practices, and troubleshooting guides)
- Comprehensive TiDB Learning Materials
2. Search First When You Encounter a Problem
The TiDB community product team has specially customized a search platform for community members.
The search scope covers official documentation, blogs, AskTUG questions, columns, etc. You can find answers to 80% of technical questions here.
3. If You Can’t Find It, Then Ask, and Exchange Technical Issues
If your question falls into that 20%, feel free to ask it now!
AskTUG stands for Ask TiDB User Group. Here, over 20 moderators and 20,000+ users might help you solve your problem. But remember, helping you in the community is their choice, not anyone’s obligation.
4. How to Get Help Quickly
- Learn the Art of Asking Questions: Check the Question Posting Guide, choose the correct category, and describe the problem according to the topic template. This is the first step to gaining goodwill. Whether you can clearly explain the problem in one go will determine how many people are willing to help you troubleshoot it.
- Add Tags to Your Title: If you are in a hurry to solve the problem, you can add tags like [Help], [Urgent], [Production Environment Issue], [Need Help] to your question to indicate your urgency. But, please do not abuse this tip. Non-urgent issues do not need such tags. If this feature is abused, it will lose its original purpose of seeking help.
- Follow Up Frequently: Whether a question gets noticed depends on the last reply time, which determines the post’s ranking. If you are eager to solve the problem, you can add more background information, reproduction steps, and error messages in the comments to increase the chances of getting it resolved.
- Join the Community Mutual Aid Group: Seeking help in the group has an 80% success rate of getting a reply. To join the group, add Billmay on WeChat: billmay, and mention your community nickname and company when adding as a friend.
5. Commercial Support
The TiDB community primarily focuses on mutual aid and exchange, so not all issues can be satisfactorily resolved. In such cases, you might need commercial support. Please click the link to fill out the form for commercial support services.
For urgent matters, please call business consultation: 4006790886, 010-58400041.
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